Overview

As a small business, we strive to serve you as best possible with our limited resources. Thank you for your purchase and patient participation in our returns process. Returned merchandise must be in new condition, appearing clean and unused and, in the case of clothing, unlaundered. Refunds will be processed under the same payment method that purchases were made. Refund processing times may vary based on payment method. Refunds will not be processed for returns made outside of the return windows stated below.

Shipped returns: An online Customer Service and Shipping Return Form must be submitted before merchandise is returned via mail. If you would like to exchange a piece of clothing for a different size, please let us know this in the text box. This will help us anticipate receiving and processing your return. For exchange requests, we will follow up with you about our inventory stock. Return packages must also include the physical return/gift form that came with your original shipped package – so if this is a gift please give your friend the return/gift form! We will process refunds for returns postmarked or returned in-person up to 30 days after our initial ship-out date. Initial shipping costs are not refunded, and return shipping is not paid by Pink Bench Distilling.

In-person returns: In-person returns do not require an online Shipping Return Form but do require presentation of the physical or digital purchase receipt at the time of return. Returns of merchandise purchased online with in-person pickup, or purchased in-person, will be accepted up to 30 days after in-person pickup.

Disputes: If a return is not accepted due to time windows or merchandise condition and you disagree with our assessment, please email info@pinkbenchdistilling.com with the subject line “Return Dispute” and explain your situation further. We will respond within one week.